Spectrami was incepted with the vision of bringing niche and specialized technologies and make it available to the customers in the MEA region. The objective was to deliver a seamless service level akin to leading vendors by building up an ecosystem in the region that adds value to the Customers, Resellers & Vendors. We service the entire eco-system with our local team of sales and technical resources present in UAE- Dubai & Abu Dhabi, Kuwait, Oman, Saudi Arabia and Qatar.
We labelled our model as VEM -Vendor Extension Model, wherein we aspire to give same experience a vendor would give to customer for enterprise solution delivery in terms of multi point engagement from Sales, Pre-sales, Marketing, Delivery and Channel fulfillment.
Our Technical team consists of highly qualified Business Technologists who understand customer’s business requirements and then map them to the technologies. The service delivery team resources consisting of highly skilled consultants ensure better support structure for service delivery to reseller partners and customers in the region. One of initiative was to deliver better experience to our customers using our CEC (Customer Experience Center), which simulates real world scenario in simulated Lab environment using our technologies to demonstrate solution capabilities. We have also invested in state of art training facilities to provide certified training courses.
An ode to our successful journey has been the large ecosystem of channel partners in the region that has been created by us. Spectrami since its inception has created a 100% channel driven business model. We have well defined Channel programs and initiative to empower our channel with continuous skill development. There are special incentive plans launched to motivate not only the sales and but also the presales resources of our reseller partners to promote our products and upgrade their knowledge base. We also regularly conduct Tech workshops wherein we get reseller partner- sales and technical to understand successful delivery of our solution model to their customer base
We work very closely with our Vendors and reseller to conduct Customer focused events such TechCafe and CIO round table sessions where we invite key decision makers from customer ecosystem, validate our technology architecture and help them realize a higher operational efficiency and resiliency.